Frequently Asked Questions
When I try to install the eSIM I receive error 10014 on my Google Pixel Phone
It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.
What exactly is an eSIM?
An eSIM serves as a virtual SIM card which enables you to set up a mobile plan through your carrier without requiring a physical nano-SIM card.
What are the steps to activate my eSIM?
Activating your eSIM involves a straightforward process: 1) Pick your desired destination 2) Choose a data plan 3) Scan the QR code on your device.
Can you explain the distinction between a physical SIM and an eSIM?
With a physical SIM, you insert a small chip into your phone. Alternatively, an eSIM functions as a digital SIM card that lets you establish a mobile plan with your carrier without the need for a physical nano-SIM card.
How can I determine if my phone is eSIM compatible?
Take a look at our supported phone section to identify which devices are capable of using eSIM technology.
Do I need to enable roaming settings?
Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.
When should I install the eSIM?
You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.
When does plan days start counting?
It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.